Shipping Policy

Returns accepted for non‑apothecary physical goods within 20 days. Apothecary items: final sale (damaged in transit may be considered with photos within 7 days). Start a return: email hello@thegoodage.co with order number and photos. Refunds: processed within 7–10 business days after inspection. Sale items: final sale We accept returns only for physical goods and gifts that are not marked final sale, within 20 days of delivery. Apothecary items (bath, body, consumable personal care products) are final sale and are not eligible for returns. In limited cases where an apothecary item is clearly damaged (not from transit), we may offer a replacement at our discretion if you provide required proof within the timeframe below. Eligible: Home goods, trinkets, gifts, and other non‑apothecary physical items that are not marked final sale, returned within 20 days of delivery and in original condition. Not eligible: Apothecary items (bath, body, consumables), sale items marked “final sale,” and items returned after 20 days. How to start a return - Email hello@thegoodage.co with your order number, item name(s), reason for return, and photos showing the item and packaging (if damaged). - We will respond within 3 business days with an RMA (return authorization) and instructions. Do not ship the item back until you receive the RMA. - Once approved, follow the return instructions and ship the item to the returns address provided in your RMA. Proof and timelines - Proof required: Receipt or order confirmation and photos for damaged items. For apothecary damage claims, photos must be submitted within 7 days of delivery. - Return shipping: Customers are responsible for return shipping and tracking unless the return is due to our error (wrong item, defective on arrival), in which case we will provide a prepaid return label. - Condition: Items must be returned in original condition, unused, with all original packaging and tags. Items missing parts or returned in a condition that prevents resale may be denied or subject to a restocking deduction. Damaged in transit - If your item appears damaged on arrival, take photos of the item and packaging and email them to hello@thegoodage.co immediately. - We recommend also filing a claim with the carrier for transit damage. For apothecary items we may offer a replacement at our discretion when provided timely photo evidence; otherwise, apothecary items remain final sale Refunds - After we receive and inspect your return, we will email you to confirm receipt and the outcome (approved or rejected). - Approved refunds will be issued to the original payment method within 7–10 business days after we process the return. Processing time with your bank or card issuer may vary. - If a refund is rejected because the item is damaged or not returned in original condition (and the issue is not our error), we will offer store credit minus a 20% restocking fee to cover inventory loss. - Original shipping charges are non‑refundable unless the return is due to our error. If you haven’t received a refund within 10 days of our approval, email hello@thegoodage.co (subject: Missing refund) and include your order number and RMA. Exchanges - We will replace items only if they are defective or damaged and the replacement is in stock. - To request an exchange, email hello@thegoodage.co with your order number and photos; we will issue an RMA if approved. Customers pay return shipping for exchanges unless the exchange is due to our error. Sale items and final sale - Sale items marked as discounted are final sale and cannot be returned or refunded unless defective. - Apothecary items are final sale and non‑returnable except for the limited damaged‑in‑transit exception described above.