Question 1

Where do you ship to?

Accepted Answer

We ship to all states in the US, not including territories.

We have temporarily halted shipping to Canada but will return with that offer.

Question 2

What is my order processing time?

Accepted Answer

Physical in-stock items process in 1-3 business days, while apothecary items that are made-to-order are processed in 2-5 business days.
We make an intentional effort to expedite order processing during the Christmas season (Dec. 7 - 20), with the exception of pre-orders and out-of-stock requests. 😊

Question 3

Which shipping provider is used for packages?

Accepted Answer

We ship with USPS for most packages. We occasionally use UPS as a back-up/alternative. Please let us know if you have any questions.

Currently, most orders ship from Denver, CO. 
Rarely, some orders ship from Houston, TX.

hello@thegoodage.co

Question 4

Key Characteristics of Sustainable Goods

Accepted Answer

Eco-Friendly Materials: Made from renewable, biodegradable, or recycled resources as often as possible.
Energy-Efficient Production: Manufactured using processes that reduce carbon emissions and conserve energy.
Minimal Waste: Designed for durability, reusability, or recyclability to reduce landfill waste.
Ethical Labor Practices: Produced under fair working conditions that prioritize human rights.
Sustainable Packaging: Uses compostable, recyclable, or minimal packaging to reduce environmental harm.

Question 5

What payment methods are accepted?

Accepted Answer

Major Credit/Debit Cards
PayPal
Google Pay
Select Gift Cards

We do not accept cash or checks. Cash is only accepted at select pop-up events.

Question 6

What is the contact info for TGA?

Accepted Answer

Inquiries can be sent through our contact forms or chat feature (when enabled).

For specific issues with items or purchases, contact hello@thegoodage.co 
Phone: ‪(971) 202-1376‬

Standard customer service hours are:
M-F: 9am - 7pm CST
Saturday: 11am - 3pm CST
Sunday: Closed

Most inquiries are answered within 36 hours. We do not tolerate spam or scam-like submissions.