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FAQ

  • What payment methods are accepted?
    Major Credit Cards PayPal We do not accept cash or checks. Cash is only accepted at select pop-up events.
  • What is the contact info for TGA?
    Inquiries can be sent through our contact forms or chat feature. For specific issues with items or purchases, contact hello@thegoodage.co Phone: ‪(971) 202-1376‬ Standard customer service hours are: M-F: 9am - 9pm CST Saturday: 11am - 4pm CST Sunday: Closed
  • What is my order processing time?
    Physical items process in 1-3 business days, while apothecary items that are made-to-order are processed in 2-4 business days, typically. Processing time is quicker during the Christmas season, with the exception of pre-orders and out-of-stock requests.
  • Which shipping provider is used for packages?
    We ship with USPS. Please contact us within 4 hours of ordering for alternative shipping options. We cannot guarantee accommodation. hello@thegoodage.co
  • Do you have a refund policy?
    Yes, please read our refund policy here.
  • Where will my order ship from?
    Currently, all orders ship from the Greater Houston area (TX).
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